Frequently Asked Questions
Vistors
When are the visiting hours?
We always welcome visitors. We recommend visiting between 9:00 a.m. and 5:00 p.m . However, please be considerate of other patients during night hours.
Is there a limit to the number of people who can visit at one time?
Although we do not have a formal policy stating visitation guidelines, we suggest using the common areas of the facility to meet with your loved one. If it is not possible to visit in one of the common areas, we suggest a limit of one to two people in a resident room at one time.
Can I bring my children to visit?
We encourage children to visit, however, we ask you to alert the charge nurse to anyone visiting the facility under the age 12.
Can I take my loved one home for a visit?
Patients may have a leave of absence only with MD authorization, which can be arranged through nursing staff. The resident or responsible party, upon arrival and departure, must sign the Leave of Absence (LOA) book, located at the nursing stations.
Where should I park when I come to visit?
Can I bring in my loved one’s favorite food?
Consistent with the provision of special diets, always consult with the nursing staff before bringing food to patients. Any food kept in the resident room must be in properly sealed containers.
Can I bring a family pet to the facility?
We would love for your family pet to come visit. Please remember to clean up after them and to take the proper safety measures at all times. All pets should also be kept on a leash.
Patients
How often will a physician or health professional visit?
Physicians generally see patients upon admission and once every 30 days thereafter. However, our nursing professionals are in constant contact with all of the physicians that visit the facility. Some insurance companies require that physicians visit more often. Check with our nursing staff for further information.
Can my loved one receive mail?
Definitely. Mail is delivered to patients personally on a daily basis except for weekends and holidays.
Beacon Healthcare Center
Attn: ______ Room No. ______
919 N. Sunset Avenue
West Covina, California 91790
What articles of clothing should I bring?
We recommend approximately 5 changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed,clearly labeledwith the resident’s name in permanent ink, and entered into the patient’s personal inventory log in the medical chart. Other personal items should be marked or engraved for identification.We advise that patients do not keep valuable jewelry or large amounts of cash in the facility.
| LADIES Dresses Pants Blouses (with front snaps) Socks/Nylons Walking Shoes (non-skid soles; velcro) Undergarments Nightgown/Pajamas Robe Sweaters (with large buttons) |
GENTLEMEN Shirts (button down suggested) Pants Belts/Suspenders Socks Walking Shoes (non-skid soles; velcro) Undergarments Pajamas Robe Electric Razor |
Personal Laundry:There is no charge for personal laundry, however, families who wish to do their loved ones laundry must bring in a plastic hamper for dirty clothes and ensure laundry is done at least once a week in order to comply with state hygiene regulations.
Clothing and Laundry Tips:All personal clothing is washed in an industrial washing machine at a temperature of 180-degrees. Make sure your loved one’s clothing is appropriate for washing and drying in these hot temperatures. Clothing that requires cold or warm water or special care is subject to damage and fading.All clothing must be labeled. Please label the clothing with the resident name, NOT the room number or initials. Mark clearly and in large letters on the inside neckline or waistband. All items must be marked including socks, shoes, and other personal items.
How often will the Rehabilitation staff work with my loved one?
Our rehabilitation staff will work with our residents 6 days a week in accordance with doctor’s orders.
Is there someone who provides haircuts?
Facility
Is there any private space available to use?
Is smoking permitted in the facility?
My loved one has a favorite chair that I’d like to bring to the facility. Can you accommodate this?
Will I be required to do my loved one's laundry?
Will my loved one have telephone access?
Private phone access is available to every resident. Unlimited local and toll-free calls can be made from resident phones. An unlimited number of phone calls from any incoming area code (national or international) can be received at the resident phones. Patients can bring in their own phone and simply plug it into the phone jack next to their assigned bed or a phone can be provided by the facility at no extra cost.
Will my loved one’s room have a television?
What kinds of activities are planned for the patients?
Can the rules be changed?
Financial & Insurance Questions
Patients must have a Medicare card that reads “Hospital Insurance”. They must also be admitted to the facility with a physician order within 30 days of a three consecutive night hospital stay. Generally, during the first 20 days of care, Medicare will pay 100%. For days 21-100 a daily co-insurance rate is required.
Participating Insurance Companies
We also accept the following:
- Blue Cross
- Etna
- Signa
- Johan Mear
- Physicians Network
- Hills Physicians Network
- United Healthcare
- Brown & Tolland
- Humana
Private Room Rates
The following room rates have been set by the Governing Body of Monterey Care, Inc. dba Beacon Healthcare Center
| ACCOMODATION | DAILY RATE |
|---|---|
| All room types | $350 |
Daily rates include room and board; three meals per day served in the main dining or rehabilitative dining areas, tray service plus snacks – special diets upon physician order; daily assistance with activities of daily living (ADLs), i.e., dressing, bathing, ambulation, personal hygiene and needs; daily housekeeping service; bed and bathroom linens (less incontinent care linens); administration of medications as prescribed by either attending/alternate physician; 24-hour supervision by licensed Nursing personnel (R.N. or L.V.N.) and Certified Nursing Assistants; assistance with feeding; planned activities, recreational and occupational programs; drug regimen review; social services consultation; discharge planning and referral service; and furnished rooms in accordance with State and Federal regulatory agencies.
PLEASE NOTE: The daily room rate does NOT include the following: Physician visit charges, dentist visit charges, medication and sundry items, resident care medical supplies and materials, incontinent care supplies/linens, special physician ordered therapies such as physical therapy, occupational therapy, respiratory therapy, diagnostic tests, and other specialized care procedures.